Refund policy
Thank you for choosing our products! To ensure the return and exchange process is clear and transparent, please read the following regulations carefully. We are committed to providing customers with the best shopping experience, but due to considerations of hygiene and product integrity, some situations will not be applicable to return and exchange services.
The following situations will not be accepted for return or exchange:
The delivery deadline has exceeded 3 days:
Please submit your request for return or exchange within 3 days after receiving the goods. Requests after this period will not be accepted.
The product has been opened or used:
Including but not limited to product packaging tape or box has been torn, the seal has been damaged, or the product shows signs of use.
Incomplete or damaged packaging:
The original packaging of the product (such as inner and outer packaging, labels, accessories, etc.) is not intact and is damaged or destroyed.
Discount or special offer items:
This includes any discounted products, clearance items, and sale items that are marked as not accepting returns.
Products that cause sensitive reactions in customers:
If the product is not suitable for use due to personal constitution or other reasons, it will not be included in the return and exchange range.
Free gifts and samples:
All gifts, accessories and trial packs included with the order are not returnable or exchangeable.
Shopping receipt problem:
Failure to produce a valid purchase receipt or product sales list.
Exchanged products:
If the goods in the same order have been exchanged once, no further return or exchange will be accepted.
Return and Exchange Notes
Inspection and verification before return:
All returns are subject to inspection and verification by us. If they do not meet the above return and exchange terms, the return will not be processed and the original product will be returned to the customer.
Shipping and handling charges:
If the return conditions are met, the return shipping fee and the handling fee of the original order (if any) will not be refunded.
Freebies and promotional items:
If the returned order contains promotional gifts or special-priced items, please be sure to return all gifts and special-priced items together, otherwise the return will not be processed.
Return products that do not meet the terms:
If the returned product does not meet our company's regulations, the return will not be accepted and will be returned. We apologize for the inconvenience.
Final decision:
The company reserves the right to make the final decision on all matters related to returns and exchanges.
Application process for return and exchange
Contact Customer Service:
If you need to return or exchange goods, please contact customer service first, provide the purchase receipt and relevant photo proof, and explain the reason for the return or exchange.
Return address:
After customer service confirms the return eligibility, we will provide the specific return address and operation instructions.
Packing requirements:
Make sure the product and its accessories are returned in their original packaging to avoid damage during transportation.
Processing time:
After inspection and verification of the returned goods, we will complete the processing within 7 working days and refund or arrange an exchange using the original payment method.
If you have any questions, please contact our customer service team. We will do our best to assist you, thank you for your support and understanding!
Rainbowbaby reserves the right of final interpretation and decision on the terms of return and exchange.