Terms of service

By placing an order for goods through Rainbowbaby official website (hereinafter referred to as the "Platform"), you are deemed to have read, understood and agreed to abide by these Terms and Conditions and related policies (including privacy policy, return and exchange rules, etc.).

This platform reserves the right to modify the terms at any time. The modified content will take effect after being announced on the official website without further notice.

2. Product and Authenticity Guarantee

100% original authentic product commitment

Product Description and Differences

Product images and function descriptions are for reference only. Actual specifications are subject to the manufacturer's instructions. Colors may vary slightly due to screen settings.

3. Order and Price

Discount restrictions

Discount codes and limited-time offers cannot be used in combination and cannot be exchanged for cash or transferred.

IV. Personal Data and Privacy

According to the Hong Kong Personal Data (Privacy) Ordinance, your information will only be used for order processing, logistics contact and membership services, and will never be disclosed or used commercially.

You can request to delete your account or stop receiving promotional information at any time in the "Member Center".

V. Disclaimer

This platform is not responsible for the following situations:

Delivery delay or loss due to incorrect address provided by the customer.

Force majeure factors such as natural disasters, strikes, epidemics, etc. affect logistics timeliness.

Product allergic reaction (please refer to the ingredient list according to your personal constitution when purchasing).

VI. Dispute Resolution and Jurisdiction

Any disputes arising from these terms shall be resolved through negotiation with customer service first.

Disclaimer

I. The information on this website is for reference only and does not constitute legal or business advice.

III. This website reserves the right of final interpretation.

Shopping receipt problem:

Failure to produce a valid purchase receipt or product sales list.

Exchanged products:

If the goods in the same order have been exchanged once, no further return or exchange will be accepted.

Return and Exchange Notes

Inspection and verification before return:

All returns are subject to inspection and verification by us. If they do not meet the above return and exchange terms, the return will not be processed and the original product will be returned to the customer.

Shipping and handling charges:

If the return conditions are met, the return shipping fee and the handling fee of the original order (if any) will not be refunded.

Freebies and promotional items:

If the returned order contains promotional gifts or special-priced items, please be sure to return all gifts and special-priced items together, otherwise the return will not be processed.

Return products that do not meet the terms:

If the returned product does not meet our company's regulations, the return will not be accepted and will be returned. We apologize for the inconvenience.

Final decision:

The company reserves the right to make the final decision on all matters related to returns and exchanges.

Application process for return and exchange

Contact Customer Service:

If you need to return or exchange goods, please contact customer service first, provide the purchase receipt and relevant photo proof, and explain the reason for the return or exchange.

Return address:

After customer service confirms the return eligibility, we will provide the specific return address and operation instructions.

Packing requirements:

Make sure the product and its accessories are returned in their original packaging to avoid damage during transportation.

Processing time:

After inspection and verification of the returned goods, we will complete the processing within 7 working days and refund or arrange an exchange using the original payment method.

If you have any questions, please contact our customer service team. We will do our best to assist you, thank you for your support and understanding!

Rainbowbaby reserves the right of final interpretation and decision on the terms of return and exchange.